We offer Standard 2-5 days & Express 1-3 days shipping on all UK
Mainland orders.

Orders placed before 1pm on a business day will be shipped the same day. Orders placed after this time will be shipped on the next business day.

Please note that the NAIL IT UNIVERSE has a 1-2 day processing time as well as shipping. If you urgently require your order, please
contact us at service@nailit-academy.co.uk and we will do our best to accommodate.

To receive tracking notifications, please enter your email address and/or mobile number on your order. Please ensure someone is available to accept delivery. We will not be responsible for any orders which cannot be delivered. 

There are unfortunately many delays with postal services on occasion that are out of our control.  

All orders are shipped using Evri, DPD or Royal Mail - you will receive a shipping confirmation email (with a
tracking code) once your order has been picked and packed and handed over to the courier.

If you have made a mistake on your order, you may be able to update your details, provided this has not already been picked, packed and shipped. You can update your details by logging into your account. If you have already received a shipping email, please email us at: service@nailit-academy.co.uk as soon as possible and we will do our best to amend the shipment address for you if it's not too late. 

If you have any shipping questions, please get in touch by emailing service@nailit-academy.co.uk

We're sorry if you didn't love your products from Nail It Universe

Products are not supplied on a sale or return basis. If you’re unhappy with your purchase for any reason, our returns policy will apply.

For full information on our refund policy, please read below:

To request a return please email: service@nailit-academy.co.uk

You will need your email and order number to process this request.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note we only offer refunds if product packaging is unopened, the product is unused, in its original packaging, and is in a perfect resalable condition and the refund request is made within 14 days of order. This is for hygiene reasons.

If you return a used product to us without requesting and having a return accepted, you will not be entitled to a refund and will be liable for the return shipping costs to yourself.

Please contact us at service@nailit-academy.co.uk and we will do our best to accommodate. However if your order has already been processed we won't be able to cancel it for you at this time.