Returns & Exchanges

WHAT IS YOUR RETURN POLICY?

We offer 14 days for you to return your order to us for a refund. This timeframe is from the date you receive your parcel. To start your return, please email: service@nailit-academy.co.uk. Once your return has been accepted after you contact us, we will then email you instructions on how and where to send your return. You will need your order number and email address used to place your order when you contact us to start the returns process. For hygiene reasons, your returned item(s) must be unopened, unused and returned to us in a resealable condition. You must not return your order to us without prior consent, or we will not process a refund for your order nor ship the items back to you. We do not currently offer exchanges.

Please note: Nail It Universe reserves the right to refuse any returned items for a refund/replacement if any of the above outlined conditions are not met. This does not affect your statutory rights.